Once an account has been deleted, any call metrics on your Analytics page will reset. Can I delete a User’s data before I change their email address?Ībsolutely! If you need to delete a User's data prior to changing their email, we recommend first deleting the user and then sending an invite to the new email. Meaning, all call and message history associated with the previous email address still exists. Open Control Panel Assuming youre using a local account in Windows 11, open Control Panel in icon view and select the applet for User Accounts to change your local account username. Select ‘ Options’ (to the right of their account details) to access the drop-down menuįAQs How come I can still see a User’s call and message history after their email has been updated?Ĭhanging a user's email address does not delete the historic data, it only updates the User's email address.Select the User whose email address you need to change (use the search bar for speedy results).If you did not use a Google or Microsoft account to sign up for Dialpad, your Admin will need to follow the steps below to change a User's email address. Meaning, if you do it in Dialpad first, you’ll still need to have your Google/Microsoft Admin update the email address in the productivity suite before the user can log in.
Dialpad Tip: You can change the email address from within Dialpad first (see the instructions a little further along in this article), however, it does not sync back to Google/Microsoft.
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